RM2 Discount for Members with minimum spend of RM200 (Apply Coupon Code at Checkout: WELCOME2)
Earn Store Credits & Other Member Benefits

Q. How do purchase my order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping methods and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
medishine.my | medishinestore.com offers various kind of Payment Methods as shown below :-

For International Customers:

  1. Credit Cards via PayPal (VISA / Mastercard / American Express / Discover)
  2. PayPal Funds


For Local Customers (Malaysia):

  1. Store Credits (Register as a Privilege Member for FREE. Earn Store Credits for each purchase)
  2. Major e-Wallets (Touch N Go & GrabPay)
  3. Instant Bank Transfer (IBT) / M2U / FPX / Duitnow 
  4. PayPal Funds
  5. Credit Cards via PayPal (VISA / Mastercard / American Express / Discover)
  6. Cash on Delivery (COD), please contact us for personalized service and arrangement


  • For Instant Bank Transfer / e-Wallets / COD after you made the payment, please send us the payment details as per tempate:
  1. Your Name :
  2. Bank Name :
  3. Instant Fund Transfer Date :
  4. Instant Fund Transfer Time :
  5. Total amount you have paid :
  6. Your Order No :
  • Email us the above info to sales@medishine.my  or Whatsapp to +6016 3888126
  • Note: Your purchased products will not be delivered until we have this confirmation.

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

  • Please send an email to our customers service email at sales@medishine.my  or Whatsapp to +6016 3888126 with the message title “Request to cancel order” in order to inform us about the cancellation order.. Orders that are in shipping or shipped will not be cancelled.

Q. What is the product's transaction currency?

All products transaction currency will be done in MYR (Malaysian Ringgit) or USD (United States Dollar) or SGD (Singapore Dollar)

Q. How long does the delivery usually takes?

One of our unique service is that we provide 1 Hour delivery service within 15km radius and Same Day or Next Day Delivery from as low as RM5.90 via Courier Express partners.

For normal delivery usually will takes about 1-3 working days


Q. I still have doubts!

Sorry that we're unable to clear all your doubts in the F.A.Q page. Please kindly send us an email to sales@medishine.my or WhatsApp us at +6016 3888126 to clear your doubts.